Common questions
Our products are shipped directly by our suppliers. Depending on the product, delivery usually takes one to three weeks. As soon as your parcel is on its way, you'll receive a tracking number.
Measure your pet's chest at the widest point behind the front legs. If the value falls between two sizes, take the larger one.
Yes. You have a 14-day right of withdrawal without giving reasons. The item should be unused and in its original packaging.
Through the contact form on the Contact page. We read every message ourselves and reply personally.
Before you order
Most returns aren't caused by bad products but by the wrong size or the wrong design. These three points settle that in advance.
Place the tape directly behind the front legs at the widest point — not around the neck. Two fingers should fit between tape and fur. If your value falls between two sizes, take the larger one: a harness that's too tight will chafe, while a slightly loose one can be tightened.
If your dog pulls on the lead, a collar puts the entire force on the larynx and cervical spine. A chest harness spreads the pull across ribcage and shoulders. For flat-faced breeds or animals with back problems it isn't an option but a necessity.
Cats that like to burrow under blankets take to caves far better than open baskets. Rule of thumb: your cat should be able to curl up comfortably inside without touching the walls. When in doubt go one size up — too tight simply won't be used.
Still unsure?
Write to us before ordering if you're unsure about size or material. We'd much rather answer a quick question than process a return.
Browse the rangeQuestions first? Write to us via the contact form.